- All full priced items are eligible for return for credit within 14 days of delivery (including items purchased using a 10% welcome discount code).

- All return items must be in the original packaging, unworn and in original condition with all tags attached.

- Customers are to cover the cost of return shipping. We highly recommend using a trackable service to track the progress of your return.

- Once received, a credit note will be issued to honour the value paid at checkout after discounts, excluding shipping fees.

- Customers are responsible for any additional costs required to exchange their item.

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- All items marked as final sale are not eligible for return or exchange, unless deemed faulty.

If you have received a faulty or incorrect item, we are so sorry! A lot of effort goes into the preparation of our product prior to shipping. All fallenBROKENstreet pieces are thoroughly inspected and quality controlled to ensure our high-quality standards are adhered to.

Please email us at info@fallenbrokenstreet.com with your order number and a brief description and images of the fault/incorrect item.

Please note, we do not consider natural fibre flaws such as flecking, weave variations and loose straw ends as faulty.